All purchases are subject to the returns policy. You are entitled to cancel any contract or make a return within 14 days of delivery of the goods. You must notify us in writing to West Midland Shoe Company, Dovefields, Uttoxeter, Staffordshire, ST14 8HU or contact us here if you wish to cancel your order. If the payment has already been debited from your account, you will have to follow the returns procedure for a refund. We regret that we are unable to offer an exchange. You will be refunded for your original item(s) and you will need to place a new order for the replacement.
We make every effort to ensure that your order is carefully dispatched to you and we hope that you are happy with your purchase. However, if for any reason you are unsatisfied with your purchase you have 14 days from the receipt of your order to return it to us. We will refund the value of the returned items to the original payment method within 3 working days of receiving the goods.
Please re-package the items you wish to return and include your completed returns form. If you have access to a printer, you can use our Royal Mail returns service for a cost of £3.50.
The £3.50 service charge will be deducted from your refund. This service is only to be used for goods with a total value below £100.
Parcels can also be returned via a courier of your choice. Please be aware that you are responsible for the goods until they arrive safely at our returns department. We therefore advise that you use a tracked courier service with an
appropriate level of insurance to cover the goods.
Please send any returns to:
Website Returns Dept
West Midland Shoe Company
Any items ordered wishing to be returned must be posted back to us within 14 days of receiving the goods. We do not pay for the return postage costs. Unfortunately, any items received after 14 days cannot be refunded. We recommend that you obtain proof of postage and use a trackable method as we cannot take responsibility for a return until we have received the goods in to our warehouse.
Our Royal Mail returns portal is only available for UK returns. We are currently working on some options to assist our international customers with returns. In the meantime, we kindly ask that international customers fill out the returns form as usual and to then send back the items using an appropriate international courier service. We recommend that you obtain proof of postage and use a trackable method as we cannot take responsibility for a return until we have received the goods in to our warehouse. Please note that we are unable to reimburse postage costs of returning items. Please refer to our full terms and conditions for more details.
We will only be able to refund items bought through this site. We cannot accept any products bought through other distribution channels or any returns via shops stocking the Adesso, Capollini or Earth/Earth Spirit brands. Proof of purchase will be required if you do not have your returns form for any reason. Your order number or despatch note will be the only acceptable forms as proof of purchase. We will not be able to accept any email confirmations as proof of purchase. Please contact us here if you do not have any of these.
We are pleased to be able to refund item(s) in its original unworn and unmarked condition with the original packaging. We ask that you do not tape, mark or write on the shoe boxes. On receipt of the goods, they will be inspected for the overall condition before making a refund. If we find that the product is not in a resalable condition we reserve the right to refuse a refund on that item.
All refunds will be credited in the same way the payment was made. The full amount will be credited back to your account as soon as possible (maximum of 30 days).
We regret that we are unable to offer an exchange. You will be refunded for your original item(s) and you will need to place a new order for the replacement.
Returning Faulty Items
If you have reason to believe that the goods we have sent have arrived with a flaw or defect, then please contact us within 7 days of delivery to open a faulty item case. We will then advise how to proceed with the return.
As part of a faulty item case, we may ask you to provide photographic evidence of the defected item, fault(s), or packaging. Please make sure you retain all parts of the item you are wishing to return, including all the original packaging and box. Not complying with these guidelines may result in a partial refund.
Where appropriate, we will supply replacement goods, a credit note or a full refund of the purchase price; dependant on date of purchase and circumstance and in accordance with the Consumer Rights Act 2015. We reserve the right to refuse a refund on an item stated faulty once the goods have been inspected for their overall condition and shall be under no liability in respect of any defect arising from wear and tear, wilful damage, negligence, abnormal usage conditions or failure to follow our instructions.
If you would like to enquire about an item you believe to be faulty or you have any queries regarding returns, please contact our customer service department at firstname.lastname@example.org
Cancelling An Order
All cancellations must be done so by contacting us here or in writing to the address below within 14 days of receiving the product. If the payment has already been debited from your account, you will have to follow the returns procedure for a refund or exchange.