UK Returns - Royal Mail
We make every effort to ensure that your order is carefully dispatched to you and we hope that you are happy with your purchase. However, if for any reason you are unsatisfied with your purchase you have 14 days from the receipt of your order to return it to us. We will refund the value of the returned items to the original payment method within 3 working days of receiving the goods.
You can return your parcel in 4 simple steps.
- Please complete the postal return form received with your order and enclose with your item(s) inside the parcel.
- Visit our online Royal Mail Returns portal Complete the fields on the returns portal with the correct information to generate your Royal Mail tracked return label
- Print off the Royal Mail label and attach it to the outside of your parcel, ensuring the original despatch label is covered and the packaging is secure. If you do not have access to a printer, the Post Office can print a label off for you; simply show them the QR code generated from the portal.
- Drop your parcel off at any Post Office where you will be given a receipt. Please retain this until you receive confirmation that your refund is being processed.
The £3.50 service charge will be deducted from your refund.
If your parcel exceeds the dimensions stated when creating the label, then please contact customer services at firstname.lastname@example.org
Please see our returns policy for further details